Our research
The Customer Experience and Insight (CXI) Research Group works with organisations to generate powerful insights that aid in the design and execution of optimal experiences.
Our services
The Customer Experience and Insight (CXI) Research Group is a full-service research group that conducts leading-edge research centred on human experience and technological innovation.
You can engage CXI and members of the wider Swinburne community for research and insight in the areas of consumers and customers (internal and external), categories, emerging trends and technologies.
Our research services at CXI are:
Commissioned research
Funded research projects that address a specific business (or client) problem or need. Examples include brief-based projects and tracking studies.
Collaborative research
Projects in collaboration with CXI and/or the broader Swinburne community to generate knowledge in a particular field or topic. Examples include provision of real-world data for analysis, development of mutual interest studies with academic output opportunities (e.g. peer-reviewed journal publication) and higher degree by research (e.g. PhD) student project partnerships.
Thought leadership research
Projects aimed at generating and disseminating knowledge in a particular field or topic with a wider audience (delivered by CXI or other subject matter experts within the wider Swinburne community). Examples include in-house or public presentations, white paper co-authorship and access to leading scholars.
Sponsored research
Full or partial involvement in research projects through sponsorship investment. Examples include funding specific research project components (e.g. data collection) or team members (e.g. students).
Explore more of our research group
Connect with us
Ensure you are always in the know and stay up to date with our latest news, upcoming events and seminars.
Did you know?
You can find out more about the Customer Experience and Insight Research Group on LinkedIn.
Want to contact the CXI Research Group?
There are many ways to engage with CXI and we welcome the opportunity to discuss these with you. Please email us at cxi@swinburne.edu.au for more information.